Privacy Policy

Last Updated: August 31, 2026

Your privacy matters to us. This page explains what information we collect when you visit or shop with Handlush, how we use it, how we protect it, and what choices you have. We've tried to write this in plain language rather than dense legal text, so please reach out if anything is unclear.

1. Information We Collect

When you browse our site or place an order, we may collect:

Contact details you provide, such as your name, shipping address, email address, and phone number
Order information, including what you purchased and your order history with us
Payment information, such as your credit or debit card number, entered at checkout (see Section 2 below for how this is protected)
Basic technical data, such as your browser type, device information, and general usage patterns on our site, which helps us keep the site running smoothly

We collect this information because it's necessary to process your order, ship your items, and provide customer support — not as a primary goal in itself. We don't ask for personal information beyond what's needed to serve you as a customer.

2. How We Protect Payment and Personal Information

Our website uses an SSL (Secure Sockets Layer) security certificate, which encrypts the connection between your browser and our server. Any page where you enter personal or payment information — including checkout — runs through this secure, encrypted connection.

Specifically:

Credit and debit card numbers are only ever collected on SSL-protected checkout pages.
Your full card details are not stored on our servers after your transaction is processed.
We follow standard ecommerce security practices to reduce the risk of unauthorized access to your data.

While no online system can guarantee absolute security, we take reasonable, industry-standard steps to keep your information safe.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order, shipping updates, or a return/refund request
Respond to customer service inquiries
Maintain and improve how our website functions

We do not use your personal information for purposes beyond what's needed to run our store and support our customers.

4. We Do Not Sell Your Information

Handlush does not sell your contact information — including your name, email address, phone number, or mailing address — to third parties.

5. Advertising and Use of Personal Information or Photos

We will not use your personal information or any photos you share with us (for example, in a customer service message) for advertising or marketing purposes without your clear, prior consent. If we'd ever like to feature something you've shared — such as a testimonial or photo — we'll ask you directly first.

6. Cookies and Similar Technologies

Like most ecommerce websites, we use cookies and similar technologies to keep your cart working correctly, remember basic preferences, and understand how visitors use our site so we can improve it. You can adjust your browser settings to limit or block cookies, though some parts of the site may not function as smoothly if you do.

7. Sharing Information with Service Providers

We work with a small number of trusted service providers — such as payment processors and shipping carriers — who need certain information (like your address or payment details) solely to complete your order. These providers are only given the information necessary to perform their specific service and are not permitted to use it for their own marketing purposes.

8. Children's Privacy

Our website and services are intended for adults, or for individuals who are using the site with the permission of a parent or legal guardian. We do not knowingly or intentionally collect personal information from children under the age of 16.

If we become aware that we've collected personal information from someone under 16 without appropriate guardian consent, we will promptly take steps — both technical and administrative — to delete that information and prevent further collection.

By using this website, you confirm that you have reached the legal age of majority in your jurisdiction, or that you are using this website and our services with the permission of a parent or legal guardian.

9. Your Choices and Rights

You can contact us at any time to ask what personal information we hold about you, request corrections, or request that we delete your information, subject to any recordkeeping we're required to maintain for legal, tax, or order-related purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this page will always reflect the most recent version, and we encourage you to check back periodically.