Last Updated: August 31, 2026
At Handlush, we want you to feel completely confident when you order our handle covers. If something isn't quite right, this page walks you through exactly how our return and refund process works — no fine print surprises.
1. Return Window — 30 Calendar Days
You may request a return within 30 calendar days from the date your order is delivered. This window applies whether you've simply changed your mind or received an item with a manufacturing defect.
Seasonal Extension: During the holiday gifting season (typically for orders placed between November 1 and December 25), we may extend the standard return window to give gift recipients extra time to decide. If an extension is in effect, it will be posted on this page and on our homepage ahead of the season, along with the exact new deadline.
Requests submitted after the applicable window has closed cannot be accepted.
2. Condition Requirements
To qualify for a return, your item must be:
- Unused and uninstalled
- In its original packaging, with all included hardware and accessories
- Free of adhesive residue, scratches, or other signs of mounting/use
- Complete with any tags or labels that were attached at the time of delivery
We inspect every returned item on arrival. If it doesn't meet the above conditions, we'll reach out to explain the issue and discuss your options — we won't just silently reject it.
3. What Can Be Returned
We accept returns for two situations:
- Change of mind (no defect): You ordered the wrong size, style, or simply decided it's not for you.
- Defective or damaged items: The handle cover arrived damaged, doesn't fit as described, or has a manufacturing flaw.
Items We Cannot Accept Back
For hygiene and quality-control reasons, the following are not eligible for return:
- Handle covers that have been installed or show adhesive/mounting marks
- Items missing their original hardware, brackets, or installation instructions
- Products returned without their original packaging
- Any item returned more than 30 calendar days after delivery (unless a seasonal extension applies)
4. Who Pays for Return Shipping
- Defective or incorrect items: Handlush covers the return shipping cost in full. You will not be charged anything to send it back.
- Change-of-mind returns (non-defective): The customer is responsible for arranging and paying for return shipping.
In both cases, we never charge a restocking fee or any handling fee — the only cost you may incur is the shipping carrier's fee for a non-defective return.
5. How to Start a Return
- Contact us within 30 calendar days of delivery using the contact details below. Please include your order number, the item you'd like to return, and — if the item is defective — a photo showing the issue.
- Wait for confirmation. Our team reviews every request and replies by email with a Return Authorization along with the exact return address and packing instructions. This usually takes 1–2 business days.
- For defective items, we'll email you a prepaid return label at no cost to you, or reimburse your shipping cost — just let us know which you'd prefer when we confirm your return.
- Package your item securely with all original packaging and accessories, and ship it using the address and instructions provided in your confirmation email.
- We inspect and process your return once it arrives, and email you as soon as it's done.
Important — where to send your return: Please do not mail anything back to the addresses listed below on your own. Those addresses are for our company records and correspondence, not our returns facility. The correct return address will be sent to you by email once your Return Authorization is approved, so please wait for that confirmation before shipping anything.
6. Return Processing & Refund Timing
- Return processing: Once your package arrives at our facility, we inspect and process it within 3–5 calendar days.
- Refund issuance: After your return is approved, your refund is sent to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.
Refunds are issued to the original payment method used at checkout. We do not charge any fee for processing your refund.
7. Shipping on New Orders
Orders totaling $20 or more ship free within the United States. This is simply our standard shipping policy and applies at checkout — it is not a limited-time offer.
8. Contact Us
If you have any questions about a return, refund, or the status of your request, feel free to reach out to us through any of the following:
US Return & Shipping Address:
4313 Walnut St, McKeesport, PA 15132
Official Business Address:
4313 Walnut St, McKeesport, PA 15132
Email:
service@handlush.com
Phone:
+1 412-751-8213
Hours:
Monday–Friday, 9:00 AM–5:00 PM EST
We're a small, responsive team, and we genuinely want your experience with Handlush to be a good one from checkout through delivery — and, if needed, through the return process too.